Features
Continuous monitoring
When an event is detected, technologists acknowledge and assess the situation, conduct remote diagnostic routines, and initiate an effective response, even before you know there is a problem
Immediate response
Such responses include but are not limited to continuing to monitor the event for further developments; attempting remote restoration; or transferring the event information via a case report to Motorola Technical Support to better define the event or dispatch a local service technician
Remote mediation or restoration when possible
Often our centralized Technical Support team can do a remote fix, test for confirmation that your P25 network is running normally and close the call
Rapid site arrival
If remote mediation is not possible, we dispatch your in-house service technician or one of our local authorized servicers to respond to your site, based on your pre-determined severity levels and response times. The Technical Support team maintains contact with the on-site service technician until your system is restored to your satisfaction and the case is closed.
Consistent system availability
Monitoring network events 24/7/365 and taking immediate response maximizes the availability of your P25 network to your first responders and other users
Quick restoration
Potential network disruptions are identified and often remotely diagnosed and fixed before there is any impact to your P25 network
Cost-effective
When you take advantage of our trained, expert technical resources, you are leveraging the significant investment Motorola has made in network support resources, equipment and proven processes
Making it easy for you
Our proven processes and trained, qualified and experienced support technicians are centrally located at our state-of-the-art system support center to continuously monitor your network so you don’t have to.