Overview
Features
RELY ON EXPERT HARDWARE REPAIR
State-of-the-art diagnostics equipment, repair tools and replacement parts help ensure your APX NEXT two-way radios are protected from normal wear and tear and are back in operation. Accidental Damage is an optional add-on service that offers you peace of mind through full coverage, no questions asked.
ACCESS TECHNICAL SUPPORT
Motorola Solutions’ Technical Support service provides telephone consultation for technical issues requiring APX NEXT radios and RadioCentral™ specific knowledge and troubleshooting capabilities. Remote Technical Support is delivered through the Motorola Solutions Support Center (SSC) by a staff of technical support specialists skilled in diagnosis and swift resolution of radio site security performance and operational issues.
DEVICE PROGRAMMING & PROVISIONING: SUPPORT SERVICES
Radically speed up radio management with cloud based programming.RadioCentral™ dramatically reduces the time and resources needed to provision and update your radio fleet. Thousands of parameters—talk groups, interface options and encryption keys —can be programmed remotely in minutes, not months. You can send radio updates directly to personnel, one by one all securely and without ever handling the devices.
By transforming how radios are provisioned and updated, APX NEXT radios drives down device management time and radically improves the ownership experience. New features and updates get deployed in record time. Radios spend less time in the radio shop and more time in the field. And the routine tasks of your radio technicians are streamlined, so they can focus on protecting the lifeline responders count on.
SOFTWARE MAINTENANCE
Ensure continuous security, performance and enhanced functionality of your two-way radios by getting access to APX NEXT certified and tested software releases. Regular software updates protect and enhance operations to extend the lifespan of your APX NEXT two-way radios. Software maintenance updates protect your investments and expand your capabilities for increased productivity, reliability and security.
MYVIEW PORTAL: ACTIONABLE INSIGHTS INTO PERFORMANCE
MyView Portal is your single, consolidated, and web-based platform to track and understand all aspects of your system operations and service delivery from Motorola Solutions.
ADDITIONAL SERVICE OPTION: SET-UP & TRAINING
Make sure your radio technicians are prepared and ready to use all that RadioCentral™ has to offer to program your fleet of radios with our set up and training services. This option is available as an add-on to your Essential, Advanced and Premier levels of service.
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