Access a variety of self-service solutions, tools and dashboards with our Customer Hub online portal. Track cases, see and update case management details, submit repair requests and much more.
Tell me more about Customer Hub
Overcome complexity. So you’re ‘always on’.
Downtime is not an option. Managed and Support Services deliver mission-critical availability, security and resiliency for your entire technology ecosystem.
Service Desk and Technical Support
Access 24X7 remote and onsite support for your devices, infrastructure, video cameras and command center software for swift resolution of system issues.
Service Desk and Technical Support
- Remote and on-site support
- Repair and replacement
- Preventive maintenance
- Accidental damage
- Insights and reporting
Monitoring and Management Services
- System monitoring
- Emergency operations
- Lifecycle management
- Device programming and provisioning
- Predictive and prescriptive insights
Cybersecurity Services
- Risk assessment and consulting
- Security patching
- Security monitoring and incident response
- System recovery
- Cybersecurity training
Monitoring and Management Services
Ensure availability & security - from everyday routines to disasters - with proactive & predictive services that give you complete visibility and control.
Service Desk and Technical Support
- Remote and on-site support
- Repair and replacement
- Preventive maintenance
- Accidental damage
- Insights and reporting
Monitoring and Management Services
- System monitoring
- Emergency operations
- Lifecycle management
- Device programming and provisioning
- Predictive and prescriptive insights
Cybersecurity Services
- Risk assessment and consulting
- Security patching
- Security monitoring and incident response
- System recovery
- Cybersecurity training
Cybersecurity Services
Shield your ecosystem with services that align to the National Institute of Standards & Technology framework to detect, prevent and respond to cyber attacks.
Service Desk and Technical Support
- Remote and on-site support
- Repair and replacement
- Preventive maintenance
- Accidental damage
- Insights and reporting
Monitoring and Management Services
- System monitoring
- Emergency operations
- Lifecycle management
- Device programming and provisioning
- Predictive and prescriptive insights
Cybersecurity Services
- Risk assessment and consulting
- Security patching
- Security monitoring and incident response
- System recovery
- Cybersecurity training
Industry-defining talent
Kevin Sweet
Network Operations Center Manager
“Our job is to ensure that first responders are able to respond and rescue to minimize damage to life and property. We prepare our teams with what’s needed to face the next big thing during a crisis.”
15 years industry experience
ITILcertified
BRMcertified
Industry-defining talent
Paul Hill
Cybersecurity Services Manager
“The cybersecurity services we offer safeguard your operations from the unforeseen digital hurricane that grows more powerful every day. We protect you so that you can stay focused on your mission.”
15 years industry experience
Certified Ethical Hacker (CEH)
CompTIA Security+
Industry-defining talent
Kathleen Kraft
Customer Support Manager
“We are empathetic with our customers, set proper expectations, respond with a sense of urgency and develop a solution while staying within the customer contract. We keep calm and get it done!”
9 years industry experience
Project management professional
Quality management expert
Industry-defining talent
Louie Washington
Systems Engineering Manager
"We deploy the latest system technology and ensure minimal operational disruption during our customers’ complex deployments, so that their communities can always depend on their radio system."
13 years industry experience
Six Sigma Yellow Belt
PeopleFirst Management certified
Mission-critical ITIL framework
Our service delivery model for mission-critical operations is designed from experience managing public safety’s most demanding disasters around the world.
We design and implement a comprehensive solutions and services architecture with built-in security.
Well-defined procedures and processes are followed for service desk, network & security operations.
We help with onboarding, SLA documentation and clearly communicate processes, procedures & changes.
- Design & implementation of a robust services architecture
- Built-in security for data integrity and confidentiality
- Industry-leading tools for accelerated service response
- Service catalog to document all operational services
- Compliance management of all services and processes
- Continuous improvement of existing services
- Customer onboarding and SLA documentation
- Project management to deploy resources for a release
- Configuration management for IT assets
- Service testing and validation before release
- Change management for minimal disruption and risk
- Knowledge management for improved efficiencies
- Network monitoring and incident management
- Security monitoring and incident management
- Service Desk and Technical Support
- Defined procedures for day-to-day management
- Documented escalation handling process
- Preventive and corrective steps for service improvement
Automation and Analytics
Our rich data lake and tool sets accelerate service response and easily scale operations to manage the peak load of an emergency or disaster.
Machine learning continuously optimizes system performance and prevents system issues
Sensor-based diagnostics proactively monitor systems and detect incidents
Intelligent alerts deliver predictive and prescriptive insights to inform actions
Automation and Analytics
Our rich data lake and tool sets accelerate service response and easily scale operations to manage the peak load of an emergency or disaster.
Machine learning continuously optimizes system performance and prevents system issues
Sensor-based diagnostics proactively monitor systems and detect incidents
Intelligent alerts deliver predictive and prescriptive insights to inform actions
Automation and Analytics
Our rich data lake and tool sets accelerate service response and easily scale operations to manage the peak load of an emergency or disaster.
Machine learning continuously optimizes system performance and prevents system issues
Sensor-based diagnostics proactively monitor systems and detect incidents
Intelligent alerts deliver predictive and prescriptive insights to inform actions
The right outcomes rely on the right plan
To manage complexity, you need mission-critical experience. Explore our services that deliver availability and security.
Infrastructure Services
Address complex technology management with proactive and predictive services.
Device Services
Optimize fleet performance with device programming services and analytics.
Software Services
Experience uninterrupted command center operations with cloud-based software solutions.
Video Services
Protect your 'eyes on scene' with video security infrastructure & application services.
Cybersecurity Services
Identify, protect and prevent cyber threats with cybersecurity services.
Proven partnership with Prince George's County
Prince George’s County enables efficient and smooth communication operations so its public safety agencies can focus on serving their communities.
Our Managed and Support Services keep Prince George’s County Emergency Operations running like a “well-oiled machine”.
Featured Resources
Learn more about how Managed and Support Services can secure and optimize your technology ecosystem.
Emergency & Disaster Response Services
Be prepared with a proactive disaster response strategy.
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Whether a routine call or an all-out emergency, we depend on our managed services partner to help us get the right help to our citizens.
Keith Johnson
Fire Chief, Loudoun County, Virginia