Streamline Your Workflow
Using the latest software design and telephony technologies, our native i3-compatible application manages the receipt of emergency calls and seamlessly dispatches a response with a simple, easy-to-use workflow.
One-touch transfer of calls saving precious seconds
Integrated workflow options (9-1-1, Map, Dispatch)
NG9-1-1 ready and designed for ESInet-based i3 and legacy CAMA call handling
Easily Locate 9-1-1 Callers in Need
Right when a call is received – from a cell phone or landline – it is mapped and prioritized for faster response.
Both traditional 9-1-1 and mapped ALI functions displayed on a single map
Easily view and manage incoming calls from the map – before the call is answered.
Pinpoint caller location accuracy with RapidSOS partnership
Allow Citizens to Send Visual Content
Agencies stress that visual content cannot flow into the PSAP as 9-1-1 calls do because of the potential to increase stress in an already stressful job. CommandCentral 9-1-1 Citizen Input, a cloud-based service, solves this problem since no visual content is sent without the PSAP’s permission.
- PSAP authorizes the citizen to submit visual content by sending an SMS message
- Visual content can be accepted and stored without ever being seen by call takers
- Integration with CallWorks CallStation offers end-to-end reporting including the call detail and associated visual content as one record
- No app download required on citizen device
- All records immediately stored for evidentiary purposes and ease of tracking in CommandCentral Vault with chain of custody protections
- Security processes built in
Benefit from Efficient System Architecture
Reduce hardware at each position…and in the server room. Browser-based architecture eliminates complex firmware and driver problems at the operator’s console and easily integrates with third party mapping or CAD systems via standard interfaces.
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Case Studies
Enhance Campus Safety with Accuracy
Princeton University selected CallWorks with RapidSOS to achieve pinpoint location accuracy of 9-1-1 mobile calls.
Next Generation 9-1-1 from CallWorks brings improved accuracy and interoperablity to Gloucester County - reducing emergency response times and increasing response quality. Â
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Waukesha County, WI invested in NG9-1-1 to improve public safety coordination and response.
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