Our customers are in control of their data. Our privacy approach is grounded in our commitment to give our customers control over the collection, use and distribution of their data including personal data.

Our products and services are designed with secure engineering and privacy-by-design practices to protect our customers’ data and to assist and support compliance obligations. We are committed to continuous product development and enhancement to ensure our customers can meet their privacy obligations to their communities and regulatory bodies.

Learn more about our demonstrated commitment to data privacy and security on the Compliance page.

Motorola Solutions works with trusted cloud partners to ensure that, whenever possible, data is stored in data centers located in the nation of our customers’ choice, with robust security practices and certifications in place.

We understand our customers’ need to safeguard the privacy of their data. In the event that we are served with a Judicial or Executive Order to surrender data, to the extent allowable by law, we will work collaboratively with our customers. If allowable, we will provide notice of receipt of the Order to provide you sufficient time to seek relief from the Order in the relevant jurisdiction. Additionally, when we receive the Order, we will evaluate its propriety and decide whether to comply or challenge the Order ourselves. We will promptly notify customers of our decisions, when allowed, so that you may determine whether you take any action yourself. In all circumstances, we retain the right to comply with applicable laws.

In some jurisdictions, individuals may have certain rights with respect to the processing of their personal data. For personal data that we control, you may exercise your right by submitting a request as detailed in our Privacy Statement. 

Our customers may also need to respond to such requests. We will work with you to respond to all legally required requests. We will either provide you with the tools necessary for you to respond to individuals or assist you in taking necessary actions to fulfill these requests. If appropriate, we will also work with our suppliers so they are prepared to help you respond to data subject requests.

If we receive any requests directly from an individual whose personal data is processed by us on your behalf, we will forward the request to you for response. We will not directly respond to requests from individuals unless it is within the scope-of-work we have agreed to perform for you or unless we are required to do so under applicable laws or regulations.

Our customers may be required to perform a Data Privacy Impact Assessment (DPIA) or other privacy-related assessments for the processing of personal data. We are ready to assist you by providing necessary information and documentation to support required privacy assessments. You may contact us at privacy1@motorolasolutions.com with questions or requests for assistance.