Twilio Services

Twilio may suspend its Services immediately for cause if Twilio, in good faith, determines: (a) that Customer or an Authorized User materially breaches (or Twilio, in good faith, believes that Customer or an Authorized User has materially breached) any provisions of the Agreement relating to Twilio’s services (‘Services’) between Customer and Motorola Solutions, Inc. or its affiliated companies (collectively, “Motorola”) (the “Agreement”), or that Customer has breached the Twilio Acceptable Use Policy; (b) there is an unusual and material spike or increase in Customer’s use of the Services and that such traffic or use is fraudulent or materially and negatively impacting the operating capability of the Services; (c) that its provision of the Services is prohibited by applicable law or regulation; (d) there is any use of the Services by Customer or an Authorized User that threatens the security, integrity, or availability of the Services; or (e) that Customer or an Authorized User has not provided adequate notices or obtained the necessary permissions and consents to provide Customer Data to Twilio for use and disclosure pursuant to the Twilio Privacy Policy.

Twilio as a Controller of Customer Usage Data. Customer acknowledges that, with regard to the processing of Customer Usage Data, Twilio is an independent controller, not a joint controller with Motorola. Customer grants Twilio and its affiliates the right to process Customer Usage Data solely as necessary to provide the Services in accordance with the Twilio Privacy Policy. Customer is responsible for the quality and integrity of Customer Usage Data.  “Customer Usage Data” means data processed by Twilio for the purposes of transmitting or exchanging Customer content, including data used to identify the source and destination of a communication, such as (a) individual data subjects’ telephone numbers, data on the location of the device generated in the context of providing the Services, and the date, time, duration and the type of communication and (b) activity logs used to identify the source of Service requests, optimize and maintain performance of the Services, and investigate and prevent system abuse.                  

DISCLAIMER.  TWILIO  SERVICES ARE PROVIDED “AS IS,” AND NEITHER MOTOROLA NOR TWILIO MAKES ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT TO THE FULLEST EXTENT PERMITTED BY LAW. TWILIO AND MOTOROLA ADDITIONALLY DISCLAIM ALL WARRANTIES RELATED TO THIRD PARTY TELECOMMUNICATIONS PROVIDERS. CUSTOMER ACKNOWLEDGES THE INTERNET AND TELECOMMUNICATIONS PROVIDERS’ NETWORKS ARE INHERENTLY INSECURE AND THAT TWILIO AND MOTOROLA WILL HAVE NO LIABILITY FOR ANY CHANGES TO, INTERCEPTION OF, OR LOSS OF CUSTOMER DATA WHILE IN TRANSIT VIA THE INTERNET OR A TELECOMMUNICATIONS PROVIDER’S NETWORK.